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Zillow Home Loans, LLC

NMLS #10287 (www.NMLSConsumerAccess.org)

EQUAL HOUSING LENDER

Operational Headquarters

10975 El Monte St.

Overland Park, KS 66211

888-852-2212 (toll-free)

Zillow Home Loans, LLC is committed to providing exceptional service to our customers and all consumers that we serve. We welcome and encourage your feedback and other comments. All information that you enter below will be reviewed by a Zillow Home Loans Consumer Complaints representative. If you provide your contact information, we will respond to your comments within five (5) business days.

You may use the form contained on this page to provide your feedback, make a complaint, or contact us for any other purpose.

You may also reach our Consumer Complaints Department as follows:

By mail

Zillow Home Loans, LLC

ATTN: COMPLIANCE/LEGAL DEPT.

1301 Second Avenue, 31st Floor

Seattle, WA 98101

By phone

877-661-3166

By Online Contact Form

Zillow Home Loans, LLC has established an anonymous hotline for reporting unethical, illegal, irresponsible, wrongful, or damaging activity. All reports to our hotline may be made anonymously.

We are committed to the highest level of ethics, integrity and honesty in all aspects of our operations. Wrongful or illegal acts have the potential to cause significant loss to our customers, our third party business partners, our company, and the public at large. By reporting wrongful or illegal activity to us, you help us detect and prevent these kinds of serious activities.

If you have knowledge or any wrongful acts or practices that may be attributable to Zillow Home Loans, we encourage you to file a report with our hotline. Reports may be filed by anyone, regardless of whether you are our customer, our employee, our business partner, or a member of the public at large. We will investigate every report that we receive.

Call 877-758-3065 or visit https://www.ethcomp.com/ZillowHomeLoans